Your Musical Journey with KeyStrings -Academy Policies

Enrolling with KeyStrings Music Academy secures a dedicated weekly lesson time just for you.

Tuition is billed monthly based on an annual plan divided into 12 equal payments. This structure simplifies budgeting and ensures consistency across the year — regardless of how many lessons fall within a given month.

• $165 per month for students learning with one of our academy teachers

• $175 per month for students taking lessons directly with Franrick at the Ingle Farm studio

Invoices are issued on the 27th of each month, and payment is automatically processed through the card securely saved in your account

Your monthly tuition guarantees:

• A reserved weekly time slot

• Lessons continuing through school holidays (unless paused)

• Extra value in months with five lessons (no additional charge)

Your lesson time is exclusively yours — just like renting a seat at the same time every week.

By enrolling, you’re reserving that time regardless of attendance. Because of this, we do not offer credits or refunds for missed lessons. This includes illness, vacations, or changes in personal plans.

Our pricing is designed to remain fair and consistent while accounting for occasional absences. This helps us provide stable work for our teachers and reliable schedules for all families.

If you know you’ll be away for multiple weeks, you have two options:

Option 1 – Maintain Enrolment

Continue regular payments to keep your lesson time secured. Your spot will be held for your return, and you won’t lose your regular teacher or day/time.

Option 2 – Pause Enrolment

Let us know in writing before the start of the next billing cycle. Your time slot will be temporarily released and made available to others. While we can’t guarantee the same time slot when you return, we’ll do our best to find a similar spot based on availability.

We offer a discounted trial lesson so students can get to know their teacher and learning environment before committing.

• Trial Fee: $25 (34% off our standard $37.97 lesson rate). An invoice will be issued before your trial to confirm your spot; payment is required in advance.

• Continuing: If you choose to continue, you’ll receive a $10 credit towards your first month’s invoice, effectively reducing your first lesson cost to just $15 (the full 60% off first lesson).

• Monthly Billing: After your trial, if you join partway through a month, you’ll be invoiced at the standard academy rate (weekly average $37.97) for the remaining weeks in that same month. If your trial falls in the final week of a month, your next invoice will begin as a new full month at the standard monthly fee.

If you cancel or reschedule your trial lesson with less than 12 hours’ notice, a $5 late notice fee applies.

• In this case, the trial will be charged at $20.24 ($15.24 base trial rate + $5 late notice fee)

This applies whether or not you continue with ongoing lessons. The fee helps us respect the teacher’s time and ensure smooth scheduling for all students.

If a teacher needs to cancel a lesson, they may offer to reschedule the missed lesson based on their availability.

If a suitable reschedule time is not available or the student is unable to attend the offered time, a full credit for the missed lesson will be applied to your account.

If the cancellation occurs after the upcoming month’s invoice has already been processed (e.g. a cancellation on the 28th after invoices are issued on the 27th), the credit will appear on the following month’s invoice.

If instead of a credit you request a refund, please note that any third-party payment processing fees (such as Stripe card fees) are non-refundable, as these charges are retained by the payment provider and not returned to us.

Example:

• Lesson cancelled on March 28

• April invoice was processed on March 27

• Credit will be applied to May’s invoice

• If refund is requested instead of credit, the Stripe fee will not be refunded

A small 1.8% transaction fee is added to all automated card payments to cover bank and processing costs.

Example:

• Monthly fee: $165

• Approximate total charged: $167.97
  

All payments are securely processed via Stripe through MyMusicStaff.

Payments made after the due date may result in a $5 late fee.

If payment is significantly overdue, lessons may be temporarily paused until the account is up to date. This ensures fairness for both students and teachers.

All payments are non-refundable once processed.

To pause or cancel your enrolment, please provide written notice at least 3 days before the new month begins.

If you cancel after the new month starts, your spot will be held and invoicing will continue for that period. Once unenrolled, your time slot may be offered to another student and is not guaranteed upon return.

We aim to host at least one student recital each year, subject to student interest.

Recitals are a fun, low-pressure way for students to perform, build confidence, and celebrate their progress.

Families will receive full details, including pricing and venue info, 1–2 months in advance to allow plenty of time for preparation.

Parents and guardians are responsible for prompt drop-off and pick-up of students.

Teachers cannot supervise students outside their lesson times due to back-to-back bookings and other commitments.

We love word-of-mouth referrals — it’s the highest compliment!

For each friend you refer who:

• Mentions your name when enrolling, and

• Completes three full lessons within five weeks (not including the trial), you’ll receive a $25 credit on your next invoice.

There’s no limit to how many friends you can refer.

All payment information is stored securely within our studio software (MyMusicStaff) and processed by Stripe, a trusted global payment provider.

We will never ask you to send payment details via text or email. All sensitive info is handled securely, either during setup or over the phone.

By enrolling with KeyStrings Music Academy, you acknowledge and agree to these policies.

These policies are designed to ensure a respectful, consistent, and fair experience for all students, families, and teachers.